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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Please call us with any questions, comments or concerns at 1-855-532-2002!

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of GOLDEN THREAD, LLC. The collective work includes works that are licensed to GOLDEN THREAD, LLC. Copyright 2010, GOLDEN THREAD, LLC, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Golden Thread or purchasing Golden Thread products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Golden Thread or to purchase Golden Thread products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Golden Thread. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


Shipping


Diamond and solid gold pieces are handcrafted and will ship within 2-3 weeks of order date. Gold-filled pieces are typically completed within 3-5 business days. Rush orders available. For rush orders, please e-mail at questions@goldenthreadshop.com - additional charges apply.


Return Policy

No returns on custom or personalized orders. Please ensure initials, names and numbers are correct when placing order. Golden Thread will not be held responsible for misspelling, orders incorrectly typed or orders not properly completed.

If you wish to return a non-personalized piece, please contact us for a Return Authorization number. Returns sent without a Return Authorization number will be refused and mailed back to the customer. Returns must be made within 30 days of purchase and must not be worn, altered or broken. Returns will only be accepted by mail. Contact us for your Return Authorization number and for the address to which to mail the piece back to at questions@goldenthreadshop.com

Care for Gold-Filled Pieces
Gold-filled and gold-vermeil will last for many years without tarnishing and without the gold plate wearing away if you properly care for it. You should avoid wearing these pieces in the bath, shower or when swimming. Attempt to keep away from lotions, perfumes, soaps and perspiration as this will speed up the oxidation process. Use a soft, clean, lint-free cloth to remove dirt, oils tarnish and other materials from your jewelry. 

Trademarks
All trademarks, service marks and trade names of GOLDEN THREAD, LLC used in the site are trademarks or registered trademarks of GOLDEN THREAD, LLC.


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Golden Thread disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Golden Thread, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Golden Thread, LLC does not make any guarantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.


Limitation of Liability
Golden Thread, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Golden Thread, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Golden Thread product is mistakenly listed at an incorrect price, Golden Thread, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Golden Thread reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Golden Thread shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Golden Thread, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Golden Thread may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Golden Thread.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Golden Thread products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Golden Thread products) must be commenced within one (1) year after the claim or cause of action arises. Golden Thread's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Golden Thread may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Golden Thread or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Golden Thread, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Golden Thread, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Golden Thread, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Golden Thread in its sole discretion.


Indemnification
You agree to indemnify, defend, and hold harmless Golden Thread, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Third-Party Links
In an attempt to provide increased value to our visitors, Golden Thread, LLC may link to sites operated by third parties. However, even if the third party is affiliated with Golden Thread, Golden Thread has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Golden Thread, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Golden Thread seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).