on orders of $150 or more
Diamond and solid gold pieces take 2 weeks to be completed before shipment as these luxurious pieces are handcrafted. Gold-filled pieces are typically completed within 3-5 business days.
Rush orders available. For rush orders, please e-mail email@example.com - additional charges apply.
No returns on custom or personalized orders as all pieces are made to order. Please ensure initials, names and numbers are correct when placing order. Golden Thread will not be held responsible for misspelling, orders incorrectly typed or orders not properly completed.
If you wish to return a non-personalized piece, please contact us for a Return Authorization number. Returns sent without a Return Authorization number will be refused and mailed back to the customer. Returns must be made within 30 days of purchase and must not be worn, altered or broken. Returns will only be accepted by mail. Contact us for your Return Authorization number and for the address to which to mail the piece back to at firstname.lastname@example.org
Please call us at 1-855-532-2002 for any questions, concerns or comments!
Thank you so much, The Golden Thread Team